If you are having difficulty answering a question please re-read your course materials. Often reading back over the information thoroughly will help you gain an understanding.

If you are still experiencing difficulty with this question please send us a support ticket request and we will refer your details to one of our trainers. Please note that it can take up to one business day for a trainer to contact you. There are no additional fees for this service

If your account locks due to too many incorrect attempts you will need to submit a support ticket to have it unlocked or to request assistance from a trainer. Our support team can then unlock your account or refer you to a trainer and you can continue with your training.