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Raise A Support Request/Ticket (Quickest)
1
How do I raise a support ticket?
How Long Do Tickets Take
1
How Long Will It Take For A Response
I need to change my details
1
I need to change my details
Issue With Student Profile
I am having a problem with my photo ID
5
Forms Of Identification
How To Upload Identification
Photo Identification Upload Failed
How Long Will It Take To Be Verified ?
Why do I have to upload my photo ID for verification?
USI - Unique Student Identifier Number
8
Adding USI details to your student account
Can I continue training while I wait for my USI
I only have a non Australian Passport
Who do I speak to about problems with my USI?
Everyone completing a accredited training is required to have a USI
View all 8
Need To Change My Details
2
Changing your details
You must include a valid Australian address
Technical Support
Pages Or Videos Won't Load
4
Google Chrome
Having Problems On iPad
Error message - Content Session Expired
I've Tried Everything And It's Still Not Working
Video Assessments and Webcam Recording
4
Webcam Not Working
Do I Need to Do the Videos
I Don't Have A Webcam
Difficulty uploading food safety videos
My Answers Were Not Saved
3
SITHFAB201 Superseded By SITHFAB002
I Was Taken Back To A Quiz I Already Completed
I Enrolled Into The Training Before March 2017
I Can't Log In
3
How To Log In
Security lock
Forgot My Password
Live Video Conference Assessments
0
Statutory Declaration And Witnessed Identification
Statutory Declaration
4
NSW Statutory Declaration requirements
New Zealand Students
How to do STAT Dec - NSW Online - no witnessed ID required – Five Star TRAINING
I have sent my Statutory Declaration - when will I get my certificate?
Witnessed Identification
1
My Witnessed ID was Rejected
Who Is a Valid Witness
1
List Of Valid Witnesses
How Do I Upload The Documents
2
Uploading Documents From Student Profile
Emailing Documents
Training Support
My Account Is Locked
2
How To Unlock My Account
Why Am I Locked Out?
I Don't Understand The Question
4
Can't Answer Question
I Don't Understand A Word Or Question
English Language Assistance
I Need To Speak With A Trainer
Training time limits and extensions
How long do I have to complete my training?
1
Why is there a time limit to complete your training?
Can I get an extension?
1
Can I get an extension of time to complete my training?
Food Safety Training
Food Safety Course Info
6
SITXFSA005 - Use hygienic practices for food safety (Food Handler Certificate)
SITXFSA006 - Participate in safe food handling practices
Food Safety Supervision (SITSS00069) Hospitality
Food Safety Supervision NSW (SITSS00069) Hospitality
Food Safety Supervisor Retail (SIRRFSA001- Handle food safely in a retail environment)
View all 6
Food Safety Workplace Assessment Tasks
7
SITXFSA005 - Use hygienic practices for food safety - Workplace Assessment Tasks
SITXFSA006 - Participate in safe food handling practices - Workplace Assessment Tasks
SITSS00069 - Food Safety Supervision - Workplace Assessment Tasks
Who is a suitable observer?
What is a suitable food preparation environment?
View all 7
Live Video Conference With A Trainer
8
How to schedule your live video conference
Why do I need to have a live video conference with a trainer?
Using Skype for your live video conference
Using Facebook Messenger for your live video conference
SITXFSA005 - Live Video Conference Tasks and Instructions
View all 8
Other
Enrolment Codes
5
When Do I Get My Enrolment Code?
Enrolment Code Won't Work
Can I swap my account to another person?
Someone else has used my enrollment code
Register from enrolment code
Email Issues
1
A Hotmail issue is delaying some emails Jan 7, 2016
State Liquor Authorites
1
State Liquor Authorities
Payment
5
What are the payment options?
Is the payment gateway secure?
Refunds
Where do I add a discount coupon
Reputable Training Provider
Training Manager Account
1
Training Manager Account
I Can't Find What I'm Looking For
I Need To Speak With Someone
1
I Would Like Someone To Call Me Please
Video Conferencing
How to schedule a live video conference with a trainer
2
How to schedule your live video conference - food safety training
How to schedule your live video conference - RSG training
Using Skype for your live video Conference
1
Using Skype for your live video conference
Using Facebook Messenger for your live video conference
1
Using Facebook Messenger for your live video conference.
Why do I need to have a live video conference with a trainer?
1
Why do I need to have a live video conference with a trainer?
Complaints and Appeals
Details
3
Complaint and Appeal Definitions
How complaints and appeals are handled
Making a complaint or appeal
Provide Responsible Service of Alcohol (RSA) SITHFAB021
Getting Started
2
Equipment Required For The Online RSA Course
RSA Online Australia
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