As part of the training requirements and unit of competency for RSA Training you are required to demonstrate the refusal of service to three different types of intoxicated patrons.
The easiest way to do this is to upload your webcam recording in sections 8, 9 and 10.
If you do not have a webcam or feel uncomfortable recording your assessments you can call a trainer between 9:00am and 5:00 pm EST and undergo a verbal assessment over the phone. You must have watched all three videos and studied the responses in the video content prior to calling the trainers.