5 Star Online Training Support

Raise A Support Request/Ticket (Quickest) 1

• How do I raise a support ticket?

How Long Do Tickets Take 1

• How Long Will It Take For A Response

I need to change my details 1

• I need to change my details

I am having a problem with my photo ID 5

• Forms Of Identification
• How To Upload Identification
• Photo Identification Upload Failed
• How Long Will It Take To Be Verified ?
• Why do I have to upload my photo ID for verification?

USI - Unique Student Identifier Number 8

• Adding USI details to your student account
• Can I continue training while I wait for my USI
• I only have a non Australian Passport
• Who do I speak to about problems with my USI?
• Everyone completing a accredited training is required to have a USI

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Need To Change My Details 2

• Changing your details
• You must include a valid Australian address

Pages Or Videos Won't Load 4

• Google Chrome
• Having Problems On iPad
• Error message - Content Session Expired
• I've Tried Everything And It's Still Not Working

Video Assessments and Webcam Recording 4

• Webcam Not Working
• Do I Need to Do the Videos
• I Don't Have A Webcam
• Difficulty uploading food safety videos

My Answers Were Not Saved 3

• SITHFAB201 Superseded By SITHFAB002
• I Was Taken Back To A Quiz I Already Completed
• I Enrolled Into The Training Before March 2017

I Can't Log In 3

• How To Log In
• Security lock
• Forgot My Password

Live Video Conference Assessments 0

Statutory Declaration 4

• NSW Statutory Declaration requirements
• New Zealand Students
• How to do STAT Dec - NSW Online - no witnessed ID required – Five Star TRAINING
• I have sent my Statutory Declaration - when will I get my certificate?

Witnessed Identification 1

• My Witnessed ID was Rejected

Who Is a Valid Witness 1

• List Of Valid Witnesses

How Do I Upload The Documents 2

• Uploading Documents From Student Profile
• Emailing Documents

My Account Is Locked 2

• How To Unlock My Account
• Why Am I Locked Out?

I Don't Understand The Question 4

• Can't Answer Question
• I Don't Understand A Word Or Question
• English Language Assistance
• I Need To Speak With A Trainer

How long do I have to complete my training? 1

• Why is there a time limit to complete your training?

Can I get an extension? 1

• Can I get an extension of time to complete my training?

Food Safety Course Info 6

• SITXFSA005 - Use hygienic practices for food safety (Food Handler Certificate)
• SITXFSA006 - Participate in safe food handling practices
• Food Safety Supervision (SITSS00069) Hospitality
• Food Safety Supervision NSW (SITSS00069) Hospitality
• Food Safety Supervisor Retail (SIRRFSA001- Handle food safely in a retail environment)

View all 6

Food Safety Workplace Assessment Tasks 7

• SITXFSA005 - Use hygienic practices for food safety - Workplace Assessment Tasks
• SITXFSA006 - Participate in safe food handling practices - Workplace Assessment Tasks
• SITSS00069 - Food Safety Supervision - Workplace Assessment Tasks
• Who is a suitable observer?
• What is a suitable food preparation environment?

View all 7

Live Video Conference With A Trainer 8

• How to schedule your live video conference
• Why do I need to have a live video conference with a trainer?
• Using Skype for your live video conference
• Using Facebook Messenger for your live video conference
• SITXFSA005 - Live Video Conference Tasks and Instructions

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Enrolment Codes 5

• When Do I Get My Enrolment Code?
• Enrolment Code Won't Work
• Can I swap my account to another person?
• Someone else has used my enrollment code
• Register from enrolment code

Email Issues 1

• A Hotmail issue is delaying some emails Jan 7, 2016

State Liquor Authorites 1

• State Liquor Authorities

Payment 5

• What are the payment options?
• Is the payment gateway secure?
• Refunds
• Where do I add a discount coupon
• Reputable Training Provider

Training Manager Account 1

• Training Manager Account

I Need To Speak With Someone 1

• I Would Like Someone To Call Me Please

How to schedule a live video conference with a trainer 2

• How to schedule your live video conference - food safety training
• How to schedule your live video conference - RSG training

Using Skype for your live video Conference 1

• Using Skype for your live video conference

Using Facebook Messenger for your live video conference 1

• Using Facebook Messenger for your live video conference.

Why do I need to have a live video conference with a trainer? 1

• Why do I need to have a live video conference with a trainer?

Details 3

• Complaint and Appeal Definitions
• How complaints and appeals are handled
• Making a complaint or appeal

Getting Started 2

• Equipment Required For The Online RSA Course
• RSA Online Australia