I need to change my details.
Please read the following to see if a change of details is required. Please do not send more than one request. Changes are done manually during business hours. Generally, changes are completed within an hour.
The name on your account should match your photo ID and your USI record. If your details match your photo ID and USI record we cannot change your name.
We manually verify photo ID so names are usually corrected when we verify your ID. If you should need to change your name you will need to send photo evidence if you have not already done so.
If you are requesting a change of name due to marriage/divorce/etc you will need to send us a copy of the relevant certificate.
Note that only first given names and family names are recorded on Statements of Attainment. For NSW Interim Certificates all names are recorded on the certificate so your profile must match your photo ID.
If you need to correct your birthdate you will need to send evidence if you have not already done so. We manually verify photo ID so mistakes are usually corrected when we verify your ID.
Your student profile must include a valid Australian postal address.
For non-NSW courses, your address is only used for statistical purposes and never to contact you, so it is acceptable for us to have your Australian residential address listed in your profile and not your international home address.
For NSW courses we must have an Australian postal address
Please note that we use specific formats when recording your details so it is not necessary to request changes to:
Country – we use a two-letter code, eg AU for Australia
State – We use standard abbreviations not the full state name, eg TAS for Tasmania
- We record unit addresses as unit number/street number, eg 4/10 Collins Street not Unit 4, 10 Collins Street
- We do not use commas when recording addresses, eg 22 Collins Street not 22, Collins Street
- we use full street names, eg Street, Terrace, Avenue