You can use either Skype or Facebook Messenger to conduct the live video conference with your trainer/assessor.

The trainer's Skype and Messenger ID and email address are provided when you schedule your live video conference.

In some instances only one form of contact, either Skype or Messenger will be available for that trainer on that day.

Ensure that you have downloaded the required software or app.

Facebook Messenger – for iPhone

Facebook Messenger – for Android

Facebook Messenger – for laptop/desktop

Log into Messenger at least 10 minutes prior to your scheduled time.

Search for the trainer/assessor contact details via the search feature and send them a message request. Once the message request has been accepted by the trainer/assessor you will be able to place a call to them via Messenger. Ensure that the message request is sent prior to you scheduled time.

At the appointed time initiate the video call.

For help using Messenger click here.

You are responsible for contacting the trainer/assessor at the scheduled time. 

Prior to your live video conference ensure you have read and understand the assessment requirements.

Have your third-party qualified observer in attendance if possible or at least one other person to assist by filming you while you demonstrate the required tasks to the trainer/assessor.