Please watch this video to learn the quickest way to contact our training and support staff.
A support ticket is essentially an email that you send to us with details of your problem. It is numbered and trackable so we can all keep track of any problems or questions you have.
It's also the fastest way to get a response from us. We have support available between 9:00 am and 5:00pm EST Monday to Friday.
PLEASE NOTE: Every ticket will be responded to on a first in and first out basis. DO NOT RAISE MULTIPLE TICKETS ( this will delay everyones response time including yours)
To raise a ticket return to the 'Home' page of this support portal. http://elp.freshdesk.com/en/support/home
Then click on the 'New Support Ticket' link at the top right of the page.
Then enter your email address and use the drop-down boxes to choose a topic and tell us how we can help you.
There is also a text box where you can provide details of the problem. The more information you provide the quicker we can resolve and assist in your situation.
Once you have entered all your details select "submit" and our team will respond to your ticket ASAP.
